After working with Ghyston on how to talk about design thinking in your organisation, we wrote another insight paper together. This one is about inclusive design and digital transformation, which was a fascinating topic. What’s the difference between accessibility, inclusion and usability, and why are they all so important? How is the public sector different to other industries when it comes to digital transformation?
This paper also gave me the opportunity to look at the housing sector as an example, which was instructive in many ways. I love working with the people at Ghyston, they are extremely knowledgeable and also very friendly, which is always a good thing.